Graystone Contracting, LLC bills most projects through your insurance carrier or against a signed work authorization. The short version: if we have not started work, you owe nothing. If we have started, you pay only for what we actually did. Free estimates stay free. Deposits on private (non insurance) projects are refundable under the terms below.
Estimates
Estimates and on site inspections are free and carry no obligation. You can walk away at any time before signing a work authorization.
Insurance claim work
For projects billed through your insurance carrier, we invoice the carrier directly for the approved scope. You pay your deductible at the start of work and any upgrades you chose outside the claim. If the carrier later denies a portion of the scope, we work with you on next steps before any additional billing.
Deposits on private projects
For private (non insurance) projects over $5,000, we collect a deposit when work is scheduled. The deposit covers materials ordering and crew scheduling. If you cancel before materials are ordered, we refund the deposit in full within 7 business days. After materials are ordered, the refund is the deposit minus our actual material and restocking costs, documented with receipts.
Cancellation by you
- Before any work begins: cancel for any reason. We refund any deposit minus actual materials and restocking costs.
- After mitigation has started: we stop work on request. You pay for the time, equipment, and materials used up to that point. We document each item on a stop work invoice.
- After rebuild has started: we invoice you for the percentage of work completed plus materials installed. Anything not installed is returned for partial credit.
Cancellation by us
On the rare occasion we have to cancel a project (scheduling conflict, scope changes outside our specialty, safety concerns), we refund any unused deposit and walk you through alternative contractors who can take over.
Change orders
Any change to scope (additional rooms, upgraded materials, extra work uncovered mid demo) is documented in a written change order with a price and your signature before we proceed. No surprise charges on the final invoice.
Workmanship issues
If something we did is not right, call us and we fix it. Specific warranty terms are documented on the work authorization for your project. Manufacturer warranties on materials are separate from our workmanship coverage.
Three day right to cancel
Texas residents have a three business day right to cancel a home solicitation contract under Texas Business and Commerce Code Chapter 601. If your contract falls under that statute, you can cancel within three business days for a full refund of any deposit. The work authorization will tell you whether your contract qualifies.
How to request a refund
Call us at (469) 974-5254 or email through the contact form. Refunds are issued by the same method you paid (check, ACH, or card credit) within 7 business days of approval.
Disputes
We try to resolve disputes informally first. If we cannot, the dispute is governed by Texas law and resolved in the state or federal courts located in Collin County or Dallas County, Texas, as stated in our Terms of Service.