Question 1

How fast can you be on site for a water emergency?

Accepted Answer

We answer 24/7 and dispatch the same hour for emergencies anywhere in our Plano / Frisco / DFW service area.

Question 2

Do you bill insurance directly?

Accepted Answer

Yes. Most of our restoration work is insurance-paid. We document the damage, photograph everything, and talk directly with your adjuster. You don't have to be the middleman.

Question 3

Are estimates free?

Accepted Answer

Yes. Free, in-person, and no obligation. We'll tell you honestly if you don't need the work.

Question 4

Are you licensed and insured?

Accepted Answer

We're a Texas LLC (formed 2020), fully insured, IKO ROOFPRO authorized, and BBB A- rated. Texas does not require a state license for general restoration or residential roofing, but we operate to the same standards as states that do.

Question 5

Do you offer financing?

Accepted Answer

Yes, for roofing through the IKO ROOFPRO financing program.

Question 6

What carriers do you work with?

Accepted Answer

We work with all major carriers: State Farm, Allstate, USAA, Farmers, Travelers, Liberty Mutual, Progressive, Texas Farm Bureau, and others. We're not a 'preferred vendor' for any single carrier, which means we work for you, not for them.

Question 7

Do you do mold remediation?

Accepted Answer

We focus on prevention: antimicrobial treatment after water damage to stop mold before it starts. For active mold problems, call us and we'll talk through whether we're the right fit or refer you to a specialist.

Question 8

What if I'm not sure I have damage?

Accepted Answer

Call us. We'll come look. If there's nothing wrong, we'll tell you. If there is, we'll show you the proof in photos.

Question 9

How long does a roof replacement take?

Accepted Answer

Most residential roofs are a single day from tear-off to clean-up. Larger or more complex roofs can run two days. We always sweep with a magnet for nails before we leave.

Question 10

Do you do commercial work?

Accepted Answer

Yes. Commercial roofing (flat, EPDM, modified bitumen, metal) and commercial interior remodels both.

The questions we get most often

Got water where it shouldn't be?